Our Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website?
When submitting a form on our website, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you submit a form, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features to communicate with you by phone, email and/or text message with information regarding our services or related tree care services.
You may be contacted by Texas Tree Tops Tree Services LLC or other similar service providers in your area regarding your inquiry. If you wish to opt-out, please email us at the contact information provided below.
How do we protect visitor information?
We do not use vulnerability scanning and/or scanning to PCI standards.
We do not use an SSL certificate because we do not collect or store payment information on our website.
Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Keep track of advertisements
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future
We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. It won’t affect the user experience that makes your site experience more efficient, and some of our services will not function properly. However, you can still submit inquiries.
Third-Party Disclosure
We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Lead Sharing and Consent
We may share your information with third-party service providers that offer similar products or services in your area. This only occurs when you provide explicit consent through our online forms where you will be informed that you may be contacted by call or text with promotional messages using an automatic dialing system, or an artificial or prerecorded voice, to arrange an on-site estimate or for other tree care and landscaping products or services. The vendor that will be receiving your information will also be listed in that form.
You will have the opportunity to review and agree to the terms before your information is shared. This consent information is located in the form, above the submit button.
If you choose not to provide consent, your information will not be shared with third parties for these purposes. You may withdraw your consent at any time by contacting us. Your consent is not required to purchase any product or service and you may revoke consent at any time.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have implemented the following:
We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
California Online Privacy Protection Act (CalOPPA)
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
According to CalOPPA we agree to the following:
- Users can visit our site anonymously
- Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website
- Our Privacy Policy link includes the word ‘Privacy’ and can be easily found on the page specified above
- Users will be notified of any privacy policy changes on our Privacy Policy Page
- Users are able to change their personal information by calling us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify users via in-site notification within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
TCPA Compliance and 10DLC Registration
We value your privacy and strive to ensure that our communication practices adhere to the highest standards of legal compliance. As part of our commitment to transparency and respect for our customers, we have implemented practices that comply with the Telephone Consumer Protection Act (TCPA) and 10DLC regulations.
What is TCPA and 10DLC?
The TCPA is a federal law in the United States that restricts telemarketing calls, automatic dialing systems, pre-recorded voice messages, SMS text messages, and fax unless consent is provided. It was enacted to protect consumers from unsolicited calls and messages.
Our Commitment to Compliance
To comply with these regulations, we have implemented the following practices:
Prior Express Written Consent: We only use pre-recorded messages or auto-dialer technology to send text messages to customers who have given us their explicit consent. This consent is obtained when you fill out one of our forms, engage with our chat widget, or opt-in for text communication. Consent is always voluntary and can be withdrawn at any time.
Clear Opt-In Language: We use clear language on our website forms, terms and conditions, and privacy policy to ensure you understand what you’re agreeing to when you provide your consent.
Respecting Your Rights: You have the right to opt-out of our communications at any time. We provide easy-to-follow instructions on how to do this in every message we send.
Our Opt-In Language
When you provide your phone number to Texas Tree Tops Tree Services LLC, you will see the following opt-in language:
“You may contact me via text message. Message/data rates apply. Consent is not a condition of purchase.”
Your Rights
You have the right to opt-out of receiving text messages from us at any time. To do so, simply reply STOP to any of our text messages.
If you have any questions or concerns about our TCPA compliance practices, please don’t hesitate to contact us.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page. You are advised to review this page periodically for any changes.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Texas Tree Tops Tree Services LLC
3613 Avenue N. Fort Worth, TX 76105
(682) 365-7478
info@texastreetops.com